GENERAL TERMS

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• All services provided and assured by the Company are subject to full realization of payment ten (10) working days prior to departure. If payment to the Company is made by Cheque, all travel documents will be delivered to Customer only after realization of Cheque.
• The Company has right at any time and for any reason:
  • To cancel a trip package/trip component prior to the date of departure and if it does so, its liability shall be limited to refunding the money paid by the clients,towards the tour package / tour component.
  • To amend, alter and withdraw any tour, holiday, excursion or facility, it has advertised or published, or to substitute a hotel of similar class if it is deemed advisable or necessary. In either case the Company shall not be liable for any damages, additional expenses or consequential loss suffered by the tourists.
• No person, other than the Company, in writing has authority to vary, add, amplify or waive off any description, representation, terms and conditions set forth herein or in brochure of the Company, or other terms and conditions regarding tour booked by the tourist with the Company.
• In the event of the Company exercising its right to amend or alter any tour advertised in their brochure or any other media after such tour or holidays has been booked the tourist shall have right:
  • To continue with the tour or holiday as amended or altered.
  • To accept any alternative tour or holiday which the Company may offer. In neither of the above cases shall the Company be liable to the tourists for any damages, additional expenses and consequential loss suffered by the tourists/group.
• The Company shall in no circumstances whatsoever be liable to the tourists/group:
  • Any death, personal injury, sickness, accident, loss, delays, increased expenses or consequential damages by any misadventure or otherwise caused.
  • Any act, omission or default of any hotelier, carrier, travel component supplier or other person or by any servant or agent employed by the travel component supplier who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for the tourist/group, howsoever caused. In this clause the expression “however caused” includes negligence on the part of any person.
• No liability on the part of the Company arising in any way out of this contract in respect of any tour, holiday or excursion facility shall exceed the total amount paid or agreed to be paid for the tour, holiday, package/ tour component or excursion, and shall in no case include any consequential damages or additional expenses whatsoever.
• The prices quoted by the Company in its brochures / quotation are in US Dollars or equivalent in foreign currency (local currency of the foreign country / countries being visited). The Company reserves the right to amend these prices in case of currency fluctuation and changes in various rates of exchange and or fuel cost before departure and to surcharge accordingly. All such increases in price must be paid for in full.
• It is the responsibility of the Tourist/Group to check and hold valid travel documents like passport and Visa till the end of the tour. In case any travel document like visa is refused, expires or is cancelled by the authorities, the tour participant will have to meet all the contingencies arising there from and to meet all expenses consequential there. The Company will have no responsibility whatsoever in respect of the above matters. It is the responsibility of the Tourist/Group to check and hold valid travel documents like passport and Visa till the end of the tour. In case any travel document like visa is refused, expires or is cancelled by the authorities, the tour participant will have to meet all the contingencies arising there from and to meet all expenses consequential thereto. The Company will have no responsibility whatsoever in respect of the above matters.
• The Cost of Ticket does not include any Insurance Premium. The Tourist/Group will have to pay any such premium at their own cost.
• All trip programs and packages/ tour components are subject to laws; rules and regulations of respective countries. The Company will have no responsibility in respect of any condition brought about by any such laws, etc., or due to act of God.
• Any complaint by the Tourist (including complaint on behalf of passengers of the Group submitted by the Tourist) in connection with or arising out of the tour must be notified to the Company in writing within twenty one (15) days from the end of the tour. No claim or complaint made thereafter shall be entertained in any circumstances. No individual complaint of passenger of the Group shall be entertained directly and therefore same must be made only by The Tourist who is a leader of the Group.
• All claims, disputes and litigation relating to the tours arranged or co-coordinated by the Company shall be construed according to current Indian laws only and shall be subject to jurisdiction of courts in Ahmedabad only.
• Standard Check in / Checkout time. Most of hotels worldwide observe Check-in time1400 – 1600Hrs and checkout time is 1000-1200 Hrs. If the Tourist/Group arrival is before or departure is after the normal check-in or check-out time, need to wait as per standard time. The Company is not responsible to manage early check-in and late checkout. It is chargeable and charges are to be settled by the Tourist/Group directly with the hotel or travel components supplier.
• The Company will not be liable to any passenger for refund, compensation or claim for shortage of tour days or for cancellation, postponement or re-routing of any particular scheduled transport service due to any reasons including fog. The rules in respect of cancellation charges or refund will be applicable. The tickets are issued, subject to conditions herein.

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STAR CLASSIFICATION OF HOTELS

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Star classification of Hotels as 5 Star, 4 Star and so on is provided to the Company by the hotels/ supplier of the hotel and travel component. The Company endeavor to validate and authenticate this information in utter good faith. The Company cannot be held liable for wrong and inaccurate information provided to the Company. Descriptions, photographs, sketches and list of amenities/facilities are also provided and this information is obtained from the supplier of the hotel travel component. It is advisable to all tourists, check hotel rating, room size, room amenities, services, and facilities directly with hotels or their website.

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BAGGAGE ALLOWANCE

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Generally one suitcase not exceeding 20kgs and one piece of cabin baggage not exceeding 5kgs is permitted. But, it is always advisable to check with the specific Airlines/Overseas Tour Operator/Transporter. Allowance may vary from transporter to transporter. As is the common practice, one piece of luggage is to be with linear dimensions (Length + Height + Width) not exceeding 45 inches. The Transporter may charge extra amount for the excess baggage. Against loss or late delivery of baggage payment for the same is subject to conditions laid down by the airline/overseas tour operator/hotel. In Air Asia, Jet Star, Fly Scoot and other low cost carrier only offer one piece of cabin baggage not exceeding 5kgs. It is client responsibility to ensure your luggage weight and make arrangement with airlines accordingly. The Company will not be liable to the passenger for any case of late delivery or loss of baggage weather caused by any airlines, tour operator or hotel or by anyone else.

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MEALS

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Generally number of breakfast is always corresponding to the number of nights booked by the Tourist in the hotel with respect to Continental Meal Plan (CP). Hotels do not provide breakfast on the day of arrival. The Company reserves the right to change the meal arrangement if circumstances make it necessary to do so. The meals are preset/buffet and choice of menu is not available.

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TRANSFERS

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All transfers are provided according to Itinerary on basis of Seat in Coach (SIC) same is on sharing basis. Private vehicle basis depending upon the tour/tour option booked by customers. Sightseeing Tours: Transportation is provided on the basis of Seat in Coach (SIC) same is on sharing basis or Private vehicle basis depending upon the tour/tour option booked. Airport Transfer: Transportation is provided on the basis of Seat in Coach (SIC) same is on sharing basis or Private vehicle basis depending upon the transfer/transfer option booked.

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CURRENCY

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The Company suggests the Tourist/Group to carry minimum USD 500 per person or equivalent currency, partly in cash, partly in traveler Cheque or traveler card. It is advisable to arrange the same at least a week before departure. Traveler Cheque are safest way to carry money as they are easily cashed for a small service charge and can be replaced, if they are stolen or lost. The Company will not be responsible for any loss of exchange / Currency.

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MODE / FORM OF PAYMENT

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The payment of entire package has to be settled ten (10) working days prior the scheduled departure date by Cash / NEFT/ RTGS/ IMPS and Cheque. The foreign Currency availed by of BTQ / LERMS by the Tourist/Group for the purpose of the tour, is part of the tour package. Hence, part of such foreign currency as shown on the Hotel Voucher should be handed over to the overseas tour operator / travel component supplier immediately on reaching the destination. Failure to do so may result in cancellation of arrangements / services by the tour operator / travel component supplier or any other action which the overseas tour operator / travel component supplier may deem fit as per the circumstances of the case.

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LIABILITY

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The Company is acting as booking agent for the overseas tour operator / travel component supplier and is travel agent only. The information given in the brochure is as accurate as the Company can make it. The Company’s brochure descriptions are of amenities normally available. However, circumstances can change due to events beyond the control of the Company. Major roadwork, etc., may necessitate route changes. Where the Company knows of these sufficiently in advance, the Company will notify the Tourist/Group. Route changes could also be necessitated due to natural calamities. The Company does not control or operate any Airline, neither do the Company owns or controls any shipping company, coach or coach company, Hotel, transport and other facility or service ingredients, travel component in tour package/ tour component availed by the Tourist/Group. Since the Company only selects and co- ordinates travel component, the Company shall not be liable for any injury, death, loss, deficiency in service or damage, if any, caused by any act or omission of the management or employees or any independent contractor of any airlines, shipping company etc.

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DECLARATION FOR FOREIGN EXCHANGE

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Declaration for Basic Travel Quota (BTQ) I declare that the information given above by me are true and correct to my knowledge. I declare that the exchange applied for together with the exchange already availed does not exceed $10,000/- in this financial year. I further confirm that I am an Indian Citizen and intent to return to India. I further undertake that the transaction is not designed to contravene or evade the provisions of the Foreign Exchange Management Act, 1999 (42 of 1999) or any of the Rules/ Notifications/ Directions issued under the Act. Declaration for Business Travel (BT) Liberalized Exchange Rate Management System (LERMS) It is certified that the expense for the above trip are being met by the company/ firm. We undertake that the foreign exchange withdrawn will be used for the purpose stated above. We further undertake that the transaction is not design to contravene or evade that provisions of the Foreign Exchange Management Act, 1999 or any of the Rules/ Notifications/ Directions issued under the Act.

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CANCELLATION POLICY

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Cancellation charges per person will be applicable as follows:

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Airline Cancellation Policy

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In case of Low Cost Airlines, Air Asia, Scoot Airways, Jet Star, Air Arabia and other nonrefundable airlines/promo fares etc., full cancellations will be charged + Trips Wheel service charge. In case of refundable airlines, cancellation will be calculated with respective of fare & Airline policy + Trips Wheel service charge.

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Cruise Cancellation Policy

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Once cruise booking is confirmed, it is totally non-refundable and 100% cancellation will be charge against cruise booking + Trips Wheel service charge.

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Hotel Cancellation Policy

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In case of nonrefundable hotels booking, full cancellation will be charged + Trips Wheel service charge. In refundable Hotels booking, cancellation will be calculated as per hotel policy + Trips Wheel Service Charge.

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Sightseeing Tours and Airport Transfers

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• If cancellation made 0 – 10 Working days prior from the day of departure – 100% cancellation
• If cancellation made 10 – 15 Working days prior to the day of departure – 50% cancellation
• If cancellation made 15 Working days prior from departure – Nil cancellation, only Trips wheel service charge need to pay.

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Visa Services - Terms & Conditions

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• Visa application fees along and service charge are non-refundable. Even in case of visa application rejection.
• Visa application approval/rejection is at the sole discretion of the immigration and we do not have any control over the same.
• Visa applications may require more than usual working days for processing and it is completely dependent on the immigration.
• Immigration/ Trips Wheel Pvt Ltd may ask for additional documents on a case to case basis.
• Visa applications processing will only be after the verification of all required documents and receipt of complete payment.
• Visas issued under visit/transit/tourist profession are not eligible to work in the destination country.
• Trips Wheel Pvt. Ltd. not bears any liability for the processing time or rejection of visa applications by the immigration.
• Traveller or the customer has to fully bear the penalty amount in case the destination country levy any charges.
• Additional charges such as documents courier, photograph development, attestation etc. has to be borne by the applicant.

Note : Cancellation policy may vary for Sightseeing, Tours and Airport Transfer as per transport policy of Transporter and Destination. Working days we count excluding Govt. holidays in India, respective destination or Sunday.